Data Privacy

We uphold the strictest confidentiality as possible when handling your data and information. All personal data that we collect from you complies with Philippine laws such as (RA10173 Data Privacy Law, RA 11036, Mental Health Law, RA10029 Psychology Law), and the Code of Ethics of Philippine Psychologists.. We adhere to the highest ethical standards and the practice of professional psychology in the Philippines. Hence, we will manage all records and information collected with the strictest confidentiality. The personal data we collect will be held as an electronic record on data systems managed by GrayMatters Psychological and Consultancy, Inc., or as a paper record for a period of 5 years. All online counseling sessions, whether video, audio, or phone, will be recorded. This is to ensure your safety and the safety of our staff. The records and information are only seen by our staff who need these personal data so they can do their job. However, we have the right to break confidentiality when you meet one or more of the conditions listed below:

1. When there is a serious, known, foreseeable harm to yourself, your dependent, or others;
2. When instances of abuse, in any form, is being committed against a vulnerable person (e.g. children, elderly, employee, mentally ill etc.) and is revealed by yourself or your dependent;
3. When a court order is issued or when the release is required by law;
4. When you have authorized the release of your records or information through written or verbal form.

As part of our advocacy in advancing mental health care in the Philippines, your data will also be used for research purposes. In doing so, all identifying information that may directly relate to your identity will be removed and your data will be analyzed in aggregate with other data. By accepting our Terms and Conditions, you are hereby granting us authority to use your data for research, training, and educational purposes.

If you have any questions please contact us:

GrayMatters Psychological and Consultancy, Inc.
Penthouse A, South Gate Bldg. Finance Drive, Madrigal Business Park, Ayala Alabang
Muntinlupa City 1770

Contact No. (Mobile): +63917-709-6961